Customer Support

For any relevant assistance, simply present your gift card and exchange details with our official customer support team. Press ‘check credit points’ on the keyboard and take a look at the original receipt. If you want to use your OneVanilla Card for a debit transaction at, you must select the PIN code you prefer for your One Vanilla card.

Customers can find more data and relevant information on choosing your PIN code in the frequently asked questions section. Customer if uses the card, your credit will be reduced by the total amount of each purchase, including taxes, fees, and other relevant charges.

Also, you can use your Vanilla Gift Card Balance to pay the full purchase price and all the applicable taxes, if your card balance is sufficient enough for the same. If you make a purchase for an amount larger than the balance using two payment methods, inform the merchant before finalizing the transaction to avoid any issues.

The One Vanilla prepaid card can be considered as a variable cost card. Therefore, customers can bill out any amount they choose, from $ 20 to $ 500 if the card has an appropriate balance. The OneVanilla Variable Payment Card is available at selected stores only. The OneVanilla card can be used to do the relevant payments if it is activated in the store. It is important to note that some retailers may hold up the funds for up to 24 hours after purchase.

For any relevant assistance, visit our official site or reach us at 1-877-770-6408 during office hours. Customers can write to us at:-

OneVanilla Customer Care

PO Box 826

Fortson, GA 31808

All the cardholders can use your One Vanilla card where the retailer accepts Visa, Mastercard, or Discover debit cards. These One Vanilla Cards are accepted in the United States and the District of Columbia at selected stores only.